Frequently Asked Questions
How long does shipping take?
We process orders within 1–3 business days before shipment.
Estimated delivery times:
- USA: 2–6 business days
- Canada: 3–8 business days
- United Kingdom: 5–8 business days
- nternational: 7–15 business days
Delivery times may vary during holidays or periods of high shipping demand.
Can I track my order?
Absolutely! As soon as your order ships, we'll email you a tracking number so you can follow every step of your delivery.
You can also check your order status anytime by entering your order number and email address on our Track Your Order page.
What is your return policy?
We want you to shop with confidence.
If your purchase isn't the right fit, you may request a return within 15 days of delivery, provided the item meets our return eligibility requirements.
Simply contact our customer support team, and we'll guide you through the return process. Full return details are available in our Return & Refund Policy.
Does the pillow include a warranty?
Yes. Your Necknix Pregnancy Support Pillow is backed by a 12-month limited warranty covering manufacturing defects under normal use.
Please note that normal wear, accidental damage, or misuse are not covered.
What materials is the pillow made from?
The Necknix Pregnancy Support Pillow is thoughtfully crafted using:
- Soft bamboo-inspired fabric blend
- Durable polyester cover
- Premium microfiber filling
- Breathable materials designed for everyday comfort
The filling is engineered to maintain its shape while providing balanced support throughout your pregnancy.
How do I use the pillow?
Getting comfortable is easy.
Step 1
Position the pillow on your bed with the two support cushions on either side of your body.
Step 2
Adjust the center section until both cushions comfortably support your bump and lower back.
Step 3
Place the included mini support pillow wherever you need additional comfort—under your belly, behind your back, or between your knees.
What is the mini support pillow for?
The included mini pillow gives you even more flexibility.
You can use it to support:
- Your growing belly
- Your lower back
- Between your knees
- Behind your hips
- Under your legs while resting
Customize your support based on what feels best for your body.
What comes in the box?
Each order includes:
- 1 × Necknix Pregnancy Support Pillow
- 1 × Removable washable cover
- 1 × Mini support pillow
- Care instructions
Everything you need for a more comfortable night's sleep.
Is the Necknix Pregnancy Pillow Easy to Clean?
Absolutely. We designed Necknix to fit effortlessly into your daily routine.
Simply remove the outer cover when it's time for a refresh and machine wash it with similar colors.
For the best results, we recommend:
- Machine wash on a gentle cycle
- Wash in cold or warm water
- Tumble dry on low heat
- Avoid bleach and high-temperature drying
Keeping your pillow fresh only takes a few minutes—so you can spend less time on laundry and more time focusing on what truly matters.
How Can I Track My Order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number.
You can monitor your shipment anytime by visiting our Track Your Order page and entering your order number along with the email address used at checkout.
If you have any questions about your delivery, our customer support team is always happy to help.